Agents of Care Make Healthcare Work Smarter

AGENTS OF CARE™

Supercharge your care teams with AI Agents

AI-powered assistants that automate low-value tasks for your care teams to reduce burden and handle rising workloads.

AI-powered assistants that automate low-value tasks for your care teams to reduce burden and handle rising workloads.

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Sounds human, speaks any language and available 24x7

Safe and Secure HIPAA, HITRUST, SoC2 Compliant

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Seamless bi-directional integration with 200+ EHRs

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Easily adaptable to your organization's unique workflows

Personalize every call

Improve patient outcomes and maximize revenue performance in value-based care programs.

Tailored for every end

Drive patient engagement, access, and experience with integrated CRM, PRM, and omnichannel marketing tools.

Whenever it's needed

Reduce the administrative burden on providers with AI-assisted insights and workflows at the point of care

Patient Intake Agent

See our Patient Intake Agent calling the patient to check in and coordinate a time for the care manager to call

Referral Agent

See our Referral Agent assisting a patient with booking a cardiology appointment and providing pre-visit instructions.

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INTRODUCING AGENTS OF CARE

Pre-trained AI Agents for every job

Meet your dedicated AI workforce, ready to handle low-value tasks letting your teams focus on things that demand a human touch

Scheduling Agent

Mirror your most efficient schedulers with AI-powered automation

Automate appointment bookings and rescheduling, giving your teams more time for critical tasks that require a human touch

  1. Handles appointment requests
  2. Collects patient information
  3. Categorizes visits based on purpose
  4. Matches patients with the right provider
  5. Books the most optimal slot
  6. Reminds before the visit
  7. Reschedules in case of a no-show

Patient Intake Agent

Streamline patient intake without losing the human touch

Protocol Intake Agent collects essential information, verifies insurance, and ensures a seamless check-in experience, saving time for both patients and staff

  1. Gathers reason for visit
  2. Verifies insurance and eligibility
  3. Collects recent medical history
  4. Documents active medications
  5. Updates records

Referral Agent

Ensure timely specialist appointments while reducing network leakage

Referral Agent automates your referral workflow end-to-end, ensuring your patients get connected with the right specialists

  1. Captures referral from various sources
  2. Checks patient eligibility
  3. Gathers supporting documentation
  4. Matches with a suitable specialist
  5. Schedules appointment
  6. Sends reminders and follow-up

Authorization Agent

Fast-track prior authorizations for your patients

Authorization Agent streamlines requests, predicts approval likelihood, and automates payer-provider collaboration – getting patients the care they need, faster

  1. Identifies prior auth request
  2. Verifies patient eligibility
  3. Gathers supporting clinical documentation
  4. Prepares and submits request
  5. Monitors authorization status
  6. Helps file appeal in case of denial

ED Follow-up Agent

Automate post-discharge follow-ups to reduce readmissions

TCM Agent handles routine post-discharge check-ins and coordinates the best time for a care manager to call, saving them time to focus on high-priority cases

  1. Verifies patient identity
  2. Assesses recovery progress
  3. Reviews medications
  4. Identifies potential concerns
  5. Schedules 14-day follow-up with PCP

Care Gap Closure Agent

Close more quality gaps

Care Gap Closure Agent helps prioritize the patients with open quality gaps, and takes necessary actions to close them

  1. Creates a patient chase list
  2. Engages patient about open care gaps
  3. Helps patients book an appointment
  4. Routes complex cases to quality manager
  5. Documents supporting evidence
  6. Exports reporting ready data

Risk Coding Agent

Maximize the accuracy of risk coding

HCC Coding Agent identifies potential diagnoses, validates documentation, and streamlines provider collaboration—so you capture the full picture of patient risk with ease

  1. Identifies high-value cases for coding improvement
  2. Extracts relevant codes and evidence
  3. Sends code to provider for documentation
  4. Validates supporting evidence
  5. Follows up for corrections

FAQ Agent

Respond to patient queries 24/7 without the burnout

FAQ Agent handles routine patient inquiries freeing up your team to focus on critical tasks

  1. Integrates into digital front door
  2. Connects to existing knowledge base
  3. Interprets patient questions
  4. Responds instantly, just like a human
  5. Transfers to live agent for complex cases

24/7 personalized automation without the costs, or the stress

Higher staff productivity, lower cost of care, faster task execution, reduced administrative burden, increased patient satisfaction, and fewer errors in routine tasks.