Innovaccer Access Solutions | Improve Patient Access
The AI access center built for healthcare
Redefine the consumer experience, drive efficiency, and deliver ROI all with one AI-powered access center
Empower agents, transform consumer experiences
Maximize ROI
Improve agent productivity, reduce the operational burden, and prevent burnout to increase ROI to your organization.
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Reduce handle times
Automate workflows and processes to bring efficient, personalized interactions to patients.
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Resolve calls faster
Unify patient data, next-best actions, and appointment booking to deliver one-call resolution that enhances consumer satisfaction.
Improve satisfaction
Remove unnecessary tasks and enhance patient satisfaction through AI smart assistant and a longitudinal view of the patient.
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Accelerate experience in days, not years – we can help
Our pillars
We’re customer - outcome obsessed.
$3.2M saved at CHI Health
“Sara [AI] is wonderful, and I'm sure Sara will morph over time and become even more powerful. Innovaccer’s thought leadership in this area is very impressive.”
— Janet Vega, Manager of Analytics, Baptist Health
24 seconds saved per call with contact center at Franciscan.
Experience Innovaccer’s Healthcare Experience Suite.
How it works
Redefine the patient experience with our AI-powered healthcare access center
EHR integration
Pre-built, direct EHR integration to deliver patient information for tailored experiences.
CTI & telephony
Embedded integrations to unify systems and work from a single place.
Consumer 360
Patient, lead, and caller data profiles built to deliver personalized experiences.
Pre-configured workflows
Fast and accurate resolution with streamlined process and documentation.
Automated tasks
Instant call summaries and next best actions delivered to an agent’s fingertips.
AI-first
AI that enables self-service and empowers agents to be more efficient.
Frequently Asked Questions
What is AI healthcare access center?
The AI healthcare access center combines artificial intelligence (AI) and machine learning with our core product to enable omnichannel, personalized patient experiences. The solution offers consumers efficient and effective customer support for interacting with healthcare provider organizations.
Why do I need AI in my access center?
An agent’s primary focus is to provide the utmost service to any caller or consumer. By introducing fully integrated and advanced AI tools, we allow the agent to focus on the conversation and let the product handle documentation, knowledgebase searching, and suggesting solutions to resolve the issue.
What types of data sources can the DAP integrate?
The Data Activation Platform (DAP) is the foundation of Innovaccer’s Healthcare Intelligence Cloud, designed to unify and activate healthcare data. It integrates data from various sources across your organization, normalizes it using a Unified Data Model, and provides AI-powered insights and applications to improve healthcare outcomes and operational efficiency.
How is AI healthcare access center different from traditional vendors?
Native AI in the access center allows healthcare organizations to automate routine tasks, increase patient personalization, and achieve resolutions faster. AI prioritizes continuous improvement, learning from each interaction and resolution.
Why is HIPAA compliance important for AI healthcare call centers?
HIPAA compliance is crucial to protecting patient privacy, ensuring data security, and maintaining legal standards for healthcare organizations. A compliant solution prevents data breaches, safeguards the organization’s reputation, and avoids fines, ensuring sensitive health information is handled securely.
How does AI access center work?
The solution streamlines the patient experience by providing a single view of patient data and automating tasks, workflows, and reporting. The access center enables agents to handle inquiries, schedule appointments, and manage cases. AI tools can document cases and suggest actions to help agents focus on the most important thing — the relationship with the consumer. Consumers can interact with their healthcare providers through their preferred voice channel.
Why should healthcare access center be integrated with other marketing tools?
Integrating the access center with digital tools enhances patient experience, creates end-to-end journeys, and simplifies data management. Unifying the systems provides a cohesive experience, improves data analytics, and optimizes patient communication efforts.
Does the AI healthcare access center integrate with my EHR?
Yes, the AI healthcare access center integrates with most EHRs. These integrations enable data consistency and streamline information access, providing efficient workflows and an improved patient experience while remaining compliant.