Agents of Care Make Healthcare Work Smarter

AGENTS OF CARE™

Supercharge your care teams with AI Agents

AI-powered assistants that automate low-value tasks for your care teams to reduce burden and handle rising workloads.

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Sounds human, speaks any language and available 24x7

Safe and Secure HIPAA, HITRUST, SoC2 Compliant

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Seamless bi-directional integration with 200+ EHRs

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Easily adaptable to your organization's unique workflows

Personalise every call

Improve patient outcomes and maximize revenue performance in value-based care programs.

Tailored for every end

Drive patient engagement, access, and experience with integrated CRM, PRM, and omnichannel marketing tools.

Whenever it's needed

Reduce the administrative burden on providers with AI-assisted insights and workflows at the point of care

Patient Intake Agent

See our Patient Intake Agent calling the patient to check in and coordinate a time for the care manager to call

Referral Agent

See our Referral Agent assisting a patient with booking a cardiology appointment and providing pre-visit instructions.

INTRODUCING AGENTS OF CARE

Pre-trained AI Agents for every job

Meet your dedicated AI workforce, ready to handle low-value tasks letting your teams focus on things that demand a human touch

Scheduling Agent

Mirror your most efficient schedulers with AI-powered automation

Automate appointment bookings and rescheduling, giving your teams more time for critical tasks that require a human touch

Handles appointment requests
Collects patient information
Categorizes visits based on purpose
Matches patients with the right provider
Books the most optimal slot
Reminds before the visit
Reschedules in case of a no-show

Patient Intake Agent

Streamline patient intake without losing the human touch

Protocol Intake Agent collects essential information, verifies insurance, and ensures a seamless check-in experience, saving time for both patients and staff

Gathers reason for visit
Verifies insurance and eligibility
Collects recent medical history
Documents active medications
Updates records

Referral Agent

Ensure timely specialist appointments while reducing network leakage

Referral Agent automates your referral workflow end-to-end, ensuring your patients get connected with the right specialists

Captures referral from various sources
Checks patient eligibility
Gathers supporting documentation
Matches with a suitable specialist
Schedules appointment
Sends reminders and follow-ups

Authorization Agent

Fast-track prior authorizations for your patients

Authorization Agent streamlines requests, predicts approval likelihood, and automates payer-provider collaboration – getting patients the care they need, faster

Identifies prior auth request
Verifies patient eligibility
Gathers supporting clinical documentation
Prepares and submits request
Monitors authorization status
Helps file appeal in case of denial

ED Follow-up Agent

Automate post-discharge follow-ups to reduce readmissions

TCM Agent handles routine post-discharge check-ins and coordinates the best time for a care manager to call, saving them time to focus on high-priority cases

Verifies patient identity
Assesses recovery progress
Reviews medications
Identifies potential concerns
Schedules 14-day follow-up with PCP
Coordinates the best time to call

Care Gap Closure Agent

Close more quality gaps

Care Gap Closure Agent helps prioritize the patients with open quality gaps and takes necessary actions to close them

Creates a patient chase list
Engages patient about open care gaps
Helps patients book an appointment
Routes complex cases to quality manager
Documents supporting evidence
Exports reporting ready data

Risk Coding Agent

Maximize the accuracy of risk coding

HCC Coding Agent identifies potential diagnoses, validates documentation, and streamlines provider collaboration—so you capture the full picture of patient risk with ease

Identifies high-value cases for coding improvement
Extracts relevant codes and evidence
Sends code to provider for documentation
Validates supporting evidence
Follows up for corrections

FAQ Agent

Respond to patient queries 24/7 without the burnout

FAQ Agent handles routine patient inquiries freeing up your team to focus on critical tasks

Integrates into digital front door
Connects to existing knowledge base
Interprets patient questions
Responds instantly, just like a human
Transfers to live agent for complex cases

More than automation

24/7 personalized automation without the costs, or the stress

Our AI Agents enable personalized, round-the-clock automation while absorbing workload spikes, easing the strain on your care teams.

Higher staff productivity

Automates high-frustration workflows to help teams

Lower cost of care

Reduces overhead by minimizing manual workflows, paperwork, and inefficiencies

Faster task execution

AI-powered agents process requests instantly

Reduced administrative burden

Handles low-value tasks, eliminating repetitive manual work for your teams

Increased patient satisfaction

Available round-the-clock

Fewer errors in routine tasks

Reduces mistakes that come with manual work

More than automation

Full autonomous human-like agents

Designed to integrate seamlessly with your system, our AI agents automate manual tasks with the accuracy and efficiency of a trained care team - minus the burnout

A solid data and intelligence foundation

Data Activation Platform unifies patient data and healthcare intelligence to power every agent with a 360° patient view.

Labs

Pharmacy

Claims

EMRs

SdoH

Consumer & Digital Health

Third-party Data

Integrate

Raw data is received from source systems & stored in a data lake.