# Omnichannel Communications

Transform every touchpoint into service line growth

Fuel patient growth and loyalty through compliant, automated campaigns that deliver relevant information at the right time in the patient's care journey.

## Orchestrate Perfect Patient Journeys

Guide patients through their care journey with coordinated messaging across channels that adapts to their behavior and preferences in real-time.

### Accelerate Patient Acquisition

Create seamless patient experiences by coordinating messages across email, SMS, and call center interactions with AI that ensures consistent, personalized communication.

### Improve Care Outcomes

Guide patients to take action with timely, relevant outreach that combines clinical data, demographics, and engagement insights to deliver the right message at the right moment.

### Maximize Marketing ROI

Get real-time visibility into campaign performance across channels to optimize engagement strategies and prove impact on patient acquisition and retention.

### Truly Intelligent Consumer Engagement

**Data Intelligence at every consumer touchpoint** 
Bring together clinical, demographic, and engagement data to create a comprehensive 360-degree view of each patient. Our platform processes information from multiple sources to enable truly personalized engagement.

**Orchestrate Seamless Patient Journeys** 
Design and execute coordinated campaigns across channels that guide patients through their healthcare journey, from initial awareness to ongoing care management.

**Personalize Every Interaction** 
Use AI to segment audiences and trigger relevant content based on patient behavior, preferences, and care needs to drive higher engagement and conversion rates.

**Track Impact in Real-Time** 
Measure campaign effectiveness across channels with unified analytics that show clear ROI and impact on patient acquisition, retention, and outcomes.

## Leading Organizations Drive Growth with Omnichannel Communications

“With Cured, we create patient-centered experiences that enhance lives and improve outcomes.”  
**Manny Rodriguez**  
Chief Marketing, Experience, and Customer Officer at UC Health

### 24 Seconds saved per call with contact center at Franciscan

### 30% Increase in patient volumes

**Propensity scoring** is a critical tool for healthcare marketers to target specific patient audiences with content that will convert. UCHealth leverages our AI-powered propensity scoring with incredible results.

### 79% increase in patient engagement
### 1.8x more likely to schedule
### 4.8% conversion rate

Banner Health is one of the nation's largest payer-provider organizations, managing 1.4M patients in value-based arrangements across Arizona and Colorado. Banner partnered with Innovaccer to integrate data from disparate sources, surface insights at the point of care, and create a system-wide strategy for succeeding in value-based care.

### 18% care gap closure rate
### 1.4M lives covered by value-based care
### $4M saved through vendor consolidation

Commonspirit Health uses Innovaccer to aggregate and normalize claims data directly from payers and regional instances to create an All-Payer Value-Based Claims Solution.

### 1.9M value-based lives managed in Innovaccer
### 9 disparate systems being replaced by Innovaccer
### 16 states included in Innovaccer deployment

## All Powered by the Consumer Data Platform

Power your healthcare marketing with Innovaccer's Consumer Data Platform. CDP unifies data from hundreds of sources across your network to create a single source of truth for personalized patient engagement.

### Integrate  
Raw data is received from source systems & stored in a data lake.

### Harmonize  
Data is parsed & codified, then stored in a simple data structure.

### Unify   
Patient & provider information are aggregated into a single record.

### Process  
Intelligent algorithms enrich the data with quality measures, gaps in care, & more.

### Analyze  
Data is denormalized into a structure for analytics & AI.

### Drive VBC performance

### Deliver intelligent experiences

### Reduce provider burden

### 2800 data elements supported

### 54M patient records unified

### 6000 data quality rules applied

### 10% improvement in quality gap closure

### 22% reduction in readmission rates

## Browse the Healthcare Experience portfolio
### Consumer Data Platform  
Grow market share with a healthcare-specific consumer data platform that puts people at the center.

### Network Management  
Grow referrals across your organization, gain market share, and nurture your provider network.

### Access Center  
Maximize productivity, delight consumers, and resolve cases faster by bringing healthcare AI to your call center agents fingertips.

### Propensity Scoring  
Transform patient outreach with AI-powered propensity scoring that predicts likelihood to engage.

### CRM  
Enhance consumer interactions with a centralized hub for consumer information and AI-powered insights to improve satisfaction at every touchpoint.

## Learn how to unlock the full potential of your healthcare data

### CASE STUDY  
**UCHealth drives retention and loyalty with lapsed care engagement**

### Five Reasons Why the Modern Payer Needs a Data Activation Platform