Trust Center
Trust Center
We maintain the highest standards of security, privacy, and compliance to protect sensitive healthcare information. Explore our comprehensive security framework and compliance certifications.
Built on Five Pillars of Trust
Our comprehensive approach to security and compliance ensures your healthcare data is protected at every level.
Security
Enterprise-grade security with 256-bit encryption and defense-in-depth architecture
Privacy
Privacy-by-design principles with granular access controls and data minimization
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Compliance
HIPAA, HITRUST CSF, SOC 2, and ISO 27001 certified with continuous monitoring
Reliability
99.9% uptime SLA with redundant infrastructure and disaster recovery
Data Residency
Global data centers with local compliance and sovereignty requirements
Certifications & Compliance
We maintain industry-leading certifications and undergo regular third-party audits to ensure compliance.
Attested
VERIFIED
Certified
Validated
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IN PROGRESS
Self-Service Document Center
Access our comprehensive library of security documentation, compliance reports, and privacy materials.
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Enterprise-grade security and compliance at its core
We don’t train our models on your data
Defense in Depth Architecture
Multiple, independent layers of defense to safeguard your assets
End-to-End Encryption
AES-256 encryption for data at rest and TLS 1.3 for data in transit.
Role-Based Access Control
Granular permissions ensure users only access what they need.
Core Principles
Our AI governance is built on four foundational principles that guide all product development and deployment decisions:
Evidence-Based, Real-World Applications
Innovation priorities align with the quadruple aim in healthcare.
Responsible Innovation
AI applications have clearly defined purpose and scope.
Transparency and Trust
Clear disclosure of AI involvement to all stakeholders.
Continuous Oversight and Learning
Regular monitoring of performance and outcomes.
Governance Framework
Impact and Risk Assessment
- Categorize each AI application by impact level based on patient safety.
Fit for Purpose and Design
- Clearly document intended uses and limitations.
Human Oversight Model
- Maintain complete audit trails for all AI applications.
For Autonomous Agents:
- Limit scope to administrative and operational tasks.
For Copilots:
- Support licensed healthcare provider decision-making.
Transparency
- Disclose AI involvement appropriately for the use case.
Monitoring and Improvement
- Track key performance indicators specific to each AI application.
Contact Information
Questions about our Security and Compliance Program, reach out to
security@innovaccer.com or compliance@innovaccer.com.
Need to Report a Compliance Concern?
Reporting hotlines:
U.S.: 800-852-8002
India: 000-800-050-4644
UAE: 800-032-0413